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    Free UK delivery on orders £50 and over

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    Delivery Information

    We’re moving to a new warehouse – deliveries may take a bit longer than usual.

    Deliveries of orders are fulfilled by our delivery partner Mosaic Fulfilment Solutions (company number 6891662). Please note that any tracking information may list the sender as Mosaic Fulfilment Solutions.

    Please note, we use Royal Mail to deliver most of our orders, any further Royal Mail strikes will affect delivery times. We will endeavour to deliver your order as quickly as we can.

    Standard delivery (UK, Channel Islands and Isle of Man)

    This delivery option is available for delivery addresses across the UK including Channel Islands, Isle of Man, Highlands and islands. 

    The delivery options available to you will be shown at the checkout once you have entered your delivery address.

    Standard Delivery is FREE when you spend £50 or over*, £3.95 for orders under £50*.
    * This includes Virtual Gifts and any donations made to RNLI at checkout.

    Delivery is Monday to Friday not including Public Holidays.

    Please note that Standard delivery to the UK mainland is a trackable service.

       Shipping country Timing
      UK Delivered within 7-10 working days
      Tracked
      Jersey Delivered within 15 working days
      Untracked
      Guernsey Delivered within 15 working days
      Untracked
      Isle of Man Delivered within 15 working days
      Untracked


      We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore cannot be guaranteed.

      Express delivery (UK mainland only)

      This delivery option is only available for delivery addresses on the UK mainland and excludes Northern Ireland, Channel Islands, Highlands, islands, BFPO addresses and the following postcodes: AB31-AB56, FK17-FK21, HS1-HS9, IM1-IM9, IM99, IV1-IV99, KA27-KA28, KW1-KW17, PA20-PA80, PH15-PH50, PO30-PO41, TR21-TR25, ZE1-ZE5.

      Express delivery costs £7.99 on any spend. Orders placed will be delivered within 2-3 working days.
      Orders placed on Saturday and Sunday will be processed on the next working day.
      Orders shipped outside of mainland UK including Highlands & Islands are not eligible for express service.
      Delivery is Monday to Friday not including Public Holidays.

      You will receive a tracking number in the dispatch email we'll send you once your parcel is sent from our warehouse.

      We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore cannot be guaranteed.

      International delivery (Republic of Ireland)

      This delivery option is available to the Republic of Ireland.

      The delivery options available to you will be shown at the checkout once you have entered your delivery address.

      International shipping is charged on a flat rate basis regardless of the weight or value of your order. We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore cannot be guaranteed.

      • Delivery is Monday to Friday not including Public Holidays.
      • At this time, we can only accept payment in GBP.
      • Orders to Ireland are being shipped without UK VAT. You may be asked to pay local VAT and duties before being able to claim your parcel.
      • Due to the new trading rules with the EU, we are currently unable to ship food, drinks, cosmetic products, chemicals, bladed items, animal products and plant products outside of the UK. Please go back to the checkout and remove these items from your basket.
      Shipping Country Delivery Charge Timing
      Republic of Ireland £6.75 on any spend Delivered within 15 working days
      Untracked

       

      Due to the recent changes in export regulations to the EU we are temporarily unable to ship to the rest of the EU. We apologise and hope to be back up and delivering to our valued customers as soon as possible.

      Tracking your order

      Your order will be sent out using Royal Mail, Evri, DHL or Parcelforce, depending on the chosen delivery option, size, weight and destination of the parcel.

      You will receive a tracking number in the dispatch email we'll send you once your parcel is sent from our warehouse.

      Order tracking is now available on our standard delivery service to the UK mainland. UK customers please allow 10 working days from placing your order, before notifying us of an order being lost in transit.

      Undeliverable packages

      A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender. 

      We are unable to re-send packages that are returned to us as undeliverable. Packages that have been returned to us as undeliverable will be refunded in full. If you would still like to purchase those products, please place a new order. 

       

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      The RNLI is the charity that saves lives at sea

      Royal National Lifeboat Institution (RNLI), a charity registered in England and Wales (209603), Scotland (SC037736) in the Republic of Ireland (20003326) and the Bailiwick of Jersey (14), the Isle of Man (Charity Registration number 1308 and Foreign Company Number 006329F), the Bailiwick of Guernsey and Alderney. RNLI (Sales) Ltd (also trading as RNLI Shop) (Company registration number 2202240). RNLI College Ltd (Company registration number 7705470). All subsidiary companies are registered in England and Wales with registered office: West Quay Road, Poole, Dorset BH15 1HZ, England.

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